Terms of service

What these terms cover

These terms apply to the feature-communication services provided by Scribeam, operated by Emilien Grillot, sole proprietor (the “Provider”), to business clients (the “Client”).

Each engagement is described in a written proposal (scope, cadence, price). If the proposal and these terms differ, the proposal prevails.

The service

The Provider records selected features running in the Client’s product, edits the recordings, and writes the copy that goes with them. Each announced feature is delivered as an asset pack laid out per channel: GIFs, a still image and three copy lengths.

The Provider selects, with the Client, which releases deserve an announcement. Not every release will be announced; that selection is part of the service.

What the Client provides

• a demo or staging workspace the Provider can record in, with realistic but non-confidential data;
• read access to the material needed for triage (release notes, roadmap, support feedback), as agreed in the proposal;
• brand material (logo, colours, tone notes) and a single point of contact who validates the templates and the packs;
• timely feedback: a pack not commented on within five working days is deemed accepted.

Publishing stays with the Client

The Provider delivers; the Client publishes. The Provider never requests or holds access to the Client’s social accounts, mailing lists, in-app messaging tools or product administration. The Client is solely responsible for what it publishes and where.

Term, fees and ending the engagement

Engagements run month to month unless the proposal says otherwise. Fees are invoiced monthly and payable within thirty days of the invoice date. Late payments bear interest at three times the French legal rate plus the statutory €40 recovery fee.

Either party may end the engagement for the end of the current month by written notice. Packs already delivered remain paid for; no fee is due for months not started.

Ownership

Once the corresponding invoice is paid, the Client owns the delivered assets (recordings, GIFs, stills and copy) and may use, modify and publish them without restriction.

The Provider keeps its methods, templates and tools. The Provider does not publish the Client’s packs or name the Client as a reference without the Client’s prior written consent.

Confidentiality

Information about unreleased features, roadmap and customers that the Provider learns during the engagement is confidential. It is used only to produce the deliverables and is not disclosed to third parties, during the engagement and for three years after it ends.

Liability

The Provider performs the service with reasonable skill and care. The Provider is not liable for the Client’s use or publication of the deliverables, nor for indirect losses. In any case, the Provider’s total liability for an engagement is limited to the fees paid by the Client during the three months preceding the event giving rise to the claim.

Governing law

These terms are governed by French law. Any dispute that cannot be settled amicably falls under the jurisdiction of the courts of Paris.

Contact

Questions about these terms: emiliengrillot@gmail.com.